Open AskOnu in Postly while signed in, or use the AskOnu support launcher in your dashboard. Choose the workspace affected by the problem before asking your question.
Write a useful question
Tell us which feature or platform is affected, what you expected, what actually happened, and approximately when it happened. Include a Postly post ID or the visible error if relevant. Keep each chat message under 2,000 characters. Never paste passwords, API keys, access tokens, or full payment-card details.
For example: “My Instagram post is still waiting after its scheduled time. Please investigate post [post ID] in this workspace.”
If you need a person
Choose Email support and describe what support should investigate or change. Review the draft and any included diagnostics before selecting Send support request. Preparing a draft does not send it. You can also email support@postly.ai.
If a message is blocked
AskOnu checks chat messages and support-email drafts for prohibited language before sending. If an alert appears, edit the retained draft to remove profanity, insults, or slurs, then send it again. You can still express dissatisfaction or dispute a charge respectfully.
Read our support conduct and respectful communication policy for language coverage, false-positive guidance, and expectations for support conversations.