Official API:

1. Postly uses the official Meta API for Facebook and Instagram integrations. This ensures that our users have the best experience, security and protection.

Facebook connection:

1. Step 1: Admin access and permissions
2. a. Admin access: Full admin access is required, Content admin and others are not allowed.
3. b. Connection permissions: You must accept all permissions when connecting your account. Logging out or changing passwords on your social platforms can disrupt your connections.
4. c. Multiple Facebook accounts: Some platforms restrict multiple accounts in the same browser session. Sign into all accounts and switch user or connect one at a time.

Facebook personal profile:

The API does not allow direct publishing on personal profiles and Creator account to be published via the web. However, after publishing the post, you can use the Mobile app to Share to other channels, including the personal profile.

The Share Post feature is found in the hamburger menu at the top right corner of published posts.
Step 1. Publish the post from the web or the Mobile App.
Step 2. Use the Share Post feature on the Mobile App to share the post to all other social media platforms as well as email and other shareable platforms.

Publish image and video links:

1. a. Use direct link - that accesses the image or video directly: e.g. This is an example of a direct Video URL: https://myvideo.com/cat.mp4
2. b. YouTube video URLs are NOT recommended for publishing to TikTok and Instagram. Please use other video platforms.

1. a. You must be a Super Admin (LinkedIn), Admin (most platforms), Manager(Google Business Profile), Channel owner (YouTube) to the accounts. Content Admin and other sub-admin roles are not allowed.
2. b. Please accept ALL permissions while connecting your account.
   
   See example from Facebook connection below:
   
   
3. c. If you encounter error (#10) Application does not have permission for this action, it means that you did not accept all permissions while connecting your Facebook and Instagram account. Kindly disconnect and reconnect to proceed. Ensure you accept all permissions when reconnecting.
4. d. Some account connections expire every 60 days, ensure to reconnect your account periodically for a good experience.
5. e. Reconnecting your account does not affect already scheduled posts, they will still be published at the scheduled time.
6. f. Note that logging out of your social platforms, changing your social media account password, or login details will affect your connections here, reconnect to ensure a good experience.

1. a. Some platforms do not allow multiple accounts on the same browser session.
2. b. You would have to first sign in to all your Facebook accounts on a different browser tab and then switch to each to connect it to Postly.
3. c. Alternatively, you can sign in/sign out to one account at a time, while connecting each to Postly.