Troubleshooting
Get back to your next post.
Fix a connection, understand a publishing problem, or reach the Postly support team.
What needs attention?
Connection problems
Reconnect an account or restore a missing destination.
Permission issues
Check access when a channel cannot publish.
New account restrictions
Understand publishing issues on a new social account.
Slow loading
Work through loading and performance problems.
Browser cache
Refresh stored browser data when the site is not displaying correctly.
Publishing guidelines
Review content and destination restrictions.
Service Status →
Check current incidents and maintenance.
Docs →
Step-by-step instructions for using Postly.
FAQ →
Common product, plan, and billing questions.
Help us investigate
Email support@postly.ai with the affected workspace, platform, error message, and when the issue happened. Include the Postly post ID if relevant. Do not send passwords, API keys, or access tokens.
If a post may already be live, check each destination before retrying. See content management for accidental posts and deletion.