Official API:

• Postly uses the official Meta API for Facebook and Instagram integrations. This ensures that our users have the best experience, security and protection.

Instagram platform connection:

• a. Instagram connects via your Facebook account. Ensure Facebook is connected first, then connect Instagram. If reconnecting, disconnect Instagram first. Keep both active and connected.
• b. Only Instagram Business or Professional Accounts can be published from the web.
  Switching to a personal account will affect your scheduled posts; the posts will fail to publish.
  You must switch back to a professional account and reconnect both Facebook and Instagram platforms to restore publishing.
• c. You can publish to personal profiles and Creator accounts using the Share Post feature on the mobile app.
• d. Must have a Facebook page you have admin access to. Full admin access is required; Content admin and others are not allowed.

Please note:

1. Connect Facebook to Instagram Account Center: Link your Facebook account to your Instagram Account Center.

2. Connect your Instagram account to a Facebook page: Connect your Instagram account to a Facebook page. Each Instagram account must be connected to a unique Facebook page. If you need multiple connections, then you would have to create multiple Facebook pages.

Connecting multiple Instagram accounts: Instagram connects via Facebook only. You would have to follow the same steps you did for connecting the first Instagram account.

Tag users on Instagram post and Stories image:

1. Tag users on Instagram posts: You can tag users on your Instagram posts.

2. Tag users on Instagram Stories Images: You can tag users on the images while publishing Instagram Stories posts.

Instagram comments

Manage Instagram comments: View your Instagram posts and respond to the comments.

1. a. You must be a Super Admin (LinkedIn), Admin (most platforms), Manager(Google Business Profile), Channel owner (YouTube) to the accounts. Content Admin and other sub-admin roles are not allowed.
2. b. Please accept ALL permissions while connecting your account.
   
   See example from Facebook connection below:
   
   
3. c. If you encounter error (#10) Application does not have permission for this action, it means that you did not accept all permissions while connecting your Facebook and Instagram account. Kindly disconnect and reconnect to proceed. Ensure you accept all permissions when reconnecting.
4. d. Some account connections expire every 60 days, ensure to reconnect your account periodically for a good experience.
5. e. Reconnecting your account does not affect already scheduled posts, they will still be published at the scheduled time.
6. f. Note that logging out of your social platforms, changing your social media account password, or login details will affect your connections here, reconnect to ensure a good experience.

1. a. Some platforms do not allow multiple accounts on the same browser session.
2. b. You would have to first sign in to all your Facebook accounts on a different browser tab and then switch to each to connect it to Postly.
3. c. Alternatively, you can sign in/sign out to one account at a time, while connecting each to Postly.