Unified Inbox
Manage comments, direct messages, and reviews from connected social accounts in one place.
Feature 01
Unified Inbox Team Assignments AI Reply Suggestions
Manage all your social conversations from one inbox.
Manage Instagram DMs, Facebook comments, YouTube engagement, LinkedIn conversations, and Google reviews from one centralized Social Inbox built for creators, brands, agencies, and support teams.
Unified Inbox
Manage comments, DMs, and reviews from supported platforms in one place.
Team Assignment
Assign conversations to workspace members using existing user accounts.
AI Reply Suggestions
Generate editable reply suggestions to speed up repetitive responses.
1
unified inbox
5+
supported sources
AI
reply suggestions
Why teams use Social Inbox
Social engagement gets messy when every platform has a separate inbox.
Social Inbox helps creators, brands, agencies, and support teams keep conversations organized across comments, DMs, reviews, assignments, notifications, and reply workflows.
Centralize comments, DMs, and reviews
Reply faster without switching platforms
Assign conversations to workspace members
Track New, Open, Replied, and Resolved statuses
Use dashboard notifications for assigned conversations
Generate AI reply suggestions when needed
Built for engagement teams
Who Social Inbox is for
Social Inbox is designed for teams that need a faster, cleaner way to manage audience and customer conversations.
Creators
Manage comments and DMs from audience conversations without jumping between mobile apps.
Brands
Keep customer questions, product comments, and engagement organized across connected accounts.
Agencies
Assign client conversations to team members and track engagement work from one place.
Local Businesses
Monitor and reply to Google Business Profile reviews alongside social conversations.
Full Feature Set
View pricing Everything needed to manage social conversations
Manage comments, DMs, reviews, assignments, notifications, filters, search, internal notes, and AI reply suggestions from one workspace.
Instagram Inbox
Manage Instagram comments and direct messages directly inside Postly.
Feature 02
Facebook Inbox
Manage Facebook comments and Messenger conversations from one dashboard.
Feature 03
YouTube Comments
View and reply to YouTube comments without leaving Postly.
Feature 04
Google Reviews
Manage and reply to Google Business Profile reviews in one centralized inbox.
Feature 05
AI Reply Suggestions
Generate AI-powered reply suggestions for comments, DMs, and reviews.
Feature 06
Social Inbox Workflow
From incoming message to resolved conversation.
Social Inbox gives teams a clear workflow for handling engagement: collect conversations, assign ownership, reply quickly, and track what has been resolved.
1
Collect
Bring supported comments, DMs, and reviews into one Social Inbox.
2
Assign
Route conversations to workspace members using existing team accounts.
3
Reply
Respond directly, use AI reply suggestions, and keep context in one thread.
4
Resolve
Track statuses and mark completed conversations as resolved.
New
Conversation received
Open
Team member reviewing
Assigned
Owner selected
Replied
Response sent
Resolved
Conversation completed
Metrics to track
Understand how your team handles engagement.
Conversations Managed
Response Time
Assigned Conversations
Reviews Replied To
Inbox Activity
Notifications
Notify assigned users without flooding inboxes.
Dashboard notifications should be the primary notification system. Email notifications should be used carefully for new assignments and important unread conversations to reduce notification fatigue and control SES email volume.
Dashboard Notifications
Realtime alerts for assignments, unread activity, and assigned conversation updates.
Email Notifications
Send email for new assignments and important unread conversations only.
Notification Preferences
Allow users to control assignment, unread, reply, dashboard, and email alerts.
Guides
Social Inbox guides
Learn how to manage comments, DMs, reviews, assignments, notifications, and AI reply suggestions.
Start engaging
Start managing social conversations without switching platforms.
Use Social Inbox to centralize comments, DMs, Google reviews, assignments, notifications, statuses, and AI reply suggestions in one Postly workspace.