DMs, comments & reviews -unified in one place
Stop switching tabs to keep up with customers. Social Inbox brings engagement into one workspace so your team can see everything and respond faster - without losing context.
Actions (Reply/Like/Share) depend on platform permissions and plan access.
DM threads
Comments view
Reviews & ratings
Engagement is a system - not a scramble
Social Inbox keeps your customer conversations visible and organized. It’s built for response speed, clarity, and collaboration - across DMs, comments, and reviews.
Unified DM conversations
Bring customer messages into one window, grouped by platform and account - so nothing falls through the cracks.
Comment threads, organized
View posts + comments together, reply fast, and keep engagement clean during comment spikes.
Reviews that protect your reputation
Monitor and respond to reviews in one place - reduce response time and build trust over time.
Triage & tagging
Tag conversations (sales, support, spam, urgent) and route work faster across a team.
Team-ready workflows
Avoid double replies with assignment-style collaboration and clear ownership patterns.
Compliance-friendly gating
View-first experience. Actions are enabled only when both plan + platform permissions allow.
Built around real platform permissions
Social platforms don’t provide the same inbox permissions. Postly enables what’s allowed and keeps everything viewable even when actions are restricted.
- •Facebook (Pages)
- •Instagram (Business/Creator)
- •Other platforms: API-dependent
Exact actions (reply/like/share) depend on platform API permissions and account type.
- •TikTok (limited)
- •YouTube
- •Google Business Profile (limited)
Exact actions (reply/like/share) depend on platform API permissions and account type.
- •Google Business Profile
- •Facebook (recommendations)
Exact actions (reply/like/share) depend on platform API permissions and account type.
Turn engagement into a workflow
See every conversation in one place. Upgrade when you're ready to reply and engage directly from Postly.
Frequently Asked Questions
What is Social Inbox?
Social Inbox is Postly’s engagement hub for DMs, comments, and reviews - so teams can view everything in one place and respond faster (where platform APIs allow).
Can free users use Social Inbox?
Free users can view supported conversations, comments, and reviews. Reply/Like/Share actions are plan-gated and depend on platform API support.
Which platforms support DMs in a social inbox?
Commonly supported DM sources include Facebook Pages (Messenger) and Instagram business messaging. Other platforms vary based on API permissions.
Does Social Inbox include reviews?
Yes. Reviews are supported where platforms provide review systems and reply APIs - commonly Google Business Profile and Facebook recommendations.