Frequently Asked Questions

Postly pricing is primarily based on the number of social channels you connect. You can start small and scale up anytime by adding more channels. As your channel count increases, the price per channel decreases automatically based on tiered pricing.

Yes. You can increase or reduce your channel count at any time from the Plans & Billing page. Changes are applied immediately and prorated based on the time remaining in your billing cycle.

Add-ons unlock specialized capabilities on top of your existing Postly plan. They are optional and can be subscribed to independently without upgrading your main plan. Current add-ons include AI Studio, X-Pro, API Access, and Custom Telegram Bots.

No. Add-ons are independent subscriptions and can be stacked on top of any eligible Postly plan based on your needs.

Yes. Add-ons are billed monthly and can be enabled or canceled anytime before the next billing cycle. This allows you to activate them only when needed.

AI Studio provides AI-powered content creation tools including caption generation, marketing copy, AI image generation, and AI video creation. It helps you produce content faster while maintaining consistent brand messaging.

Postly X-Pro is an advanced toolkit designed specifically for growing on X. It includes thread publishing, automation tools, smart quote discovery, engagement tracking, and growth analytics.

No. You can publish to X normally with any Postly plan. X-Pro unlocks advanced automation, analytics, and growth tools designed for creators and power users.

API Access allows developers and advanced users to connect Postly with other tools or internal systems. It enables automated publishing workflows, custom integrations, and external applications such as Google Sheets automation.

The Custom Telegram Bot add-on allows you to launch and manage a branded Telegram automation bot connected to your Postly workflows. It can be used for automated announcements, content distribution, alerts, and community engagement.

Changes to your subscription are prorated. This means you only pay the difference between plans based on the remaining time in your billing cycle.

Yes. You can start with the Starter plan to test your workflow and upgrade later when you need more channels, automation tools, or advanced features.

An organization represents the name of your business entity.

a. A Workspace is a dedicated page for your brand, product, or clients, where you can invite team members to collaborate on content strategy and publishing.
b. Workspaces are secure and private—team members in different Workspaces cannot interact.
c. A Free Plan user on a premium Workspace accesses premium features, and vice versa.
d. Premium plans offer unlimited Workspaces.

a. You can allocate a separate Workspace per client.
b. Each Workspace operates independently, with its own scheduling and publishing settings.
c. Clients in separate Workspaces cannot view each other's content.

Ownership roles can be assigned to as many people as needed, but access is granted only to the Workspaces you assign.

Each user only sees their own billing and account details. Most likely, they are on a free plan, and that is what they’ll see. No user, regardless of their role or team membership, can see another user’s billing plan or account details. This section is entirely personal.

Your invitation only grants them access to your workspace, not your account. Their account remains fully independent. They can manage their own workspaces separately, and the only overlap is when they switch to your shared workspace— where they can view, approve, or review posts based on permissions.

Yes, they will see both the workspace you shared with them and any other workspaces they create under their own account.

No, transferring data across workspaces is not supported at the moment.

This usually happens when an existing organization or workspace name is selected by mistake during setup. To fix this, please choose to create a new organization and workspace during the setup process.

You can publish to unlimited channels and pages per platform. There is no limit to the number of channels you can manage. You are only limited by the number of social accounts you can connect to Postly.

Note: Each unique connection to a social account profile is a Social Account e.g., a Facebook account connection. The Facebook pages will not count toward your billing.

a. API tokens expire once in a while - we have built a workaround to extend this to 12 months for most platforms.
b. Signing out or changing passwords disconnects the accounts.
c. Exceeding your daily post limit or violating platform policies may also cause disconnections.

a. Never sign out of your accounts in your browser.
b. Avoid exceeding your daily post limit and adhere to platform policies.

It means you didn't accept all permissions when connecting your Facebook or Instagram account. Please disconnect and reconnect, ensuring you grant all requested permissions.

After adding new channels on your platform, reconnect the account in Postly to update the channels.

Regular reconnection keeps your accounts active and prevents publishing interruptions. Many platforms require periodic re-authentication for security.

Follow the reconnection prompts on your platform. Timely reconnection prevents issues with scheduled posts.

No. Reconnecting your accounts will not impact posts that have already been scheduled.

If not reconnected on time, your publishing may be interrupted, and you may see errors until the accounts are reconnected.

Follow the steps on your Platforms page to quickly reconnect and restore full publishing functionality.

1. Avoid mixing different companies, clients, or brands in the same workspace.
2. If multiple clients use the same email, all locations appear under one workspace. Instead:
3. a. Create up to 200 workspaces, each linked to one client, or
   b. Use a unique email per client (e.g., client_name_yourname@gmail.com) to assign each workspace.
4. c. Or delegate connection by granting clients Admin access (remember to refresh connections every 60 days).
5. Learn how to create workspaces in bulk at the Workspace page

1. Obtain manager-level access for managing Locations.
2. Accept all necessary permissions for posting.
3. Avoid including contact numbers or links in the text; instead, add them on images or the Call-to-action field.

1. Some platforms don't allow multiple accounts in the same browser session.
2. Log in to each account in separate tabs before connecting.
3. Or connect one account at a time by signing in and out.

Yes, you can tag users on Bluesky. Simply include the full account link (e.g., @postly.bsky.social) in your post.

a. Ensure all permissions are accepted during account connection.
b. Do not alter settings during the connection process for Facebook, Instagram, etc.

c. If you encounter error (#10), disconnect and reconnect your account after accepting all permissions.
d. Reconnecting will not affect already scheduled posts.
e. Logging out or changing passwords may disconnect your account—reconnect as needed.

Only Instagram Business or Professional Accounts can be published from the web. For personal profiles or Creator accounts, use the mobile app’s Share Post feature.

Yes, switching to a personal account will break your Instagram connection and cancel scheduled posts. Switch back to a professional account and reconnect to restore publishing.

a. YouTube Shorts are published automatically once you upload a video that meets the Shorts criteria: vertical and aligned with YouTube Shorts requirements. This happens even if you choose a different category ID while publishing.
b. Ensure your video meets the 9:16 aspect ratio; the API converts qualifying videos automatically.

Replies via the API are posted 15–30 seconds after the main content is published.

Postly auto-transforms images to meet platform requirements. If an image exceeds the limit, it's removed to avoid publishing issues. You’ll be notified via dashboard messages.

Pinterest, YouTube, and Instagram require a video thumbnail. Note that Instagram only allows selecting a frame from the video.

Set your community's spam filter level to “all” in Mod Tools > Posts & Comments > Spam filter strength. Refer to Reddit's Mod Approval for details.

Reddit only displays a message body for text posts. If you publish a video, image, or link post, Reddit will only show the title - not the message body or caption. This is a limitation of Reddit's platform, not a bug in Postly.

If your post needs to include a message or explanation, we recommend using a text post with the video or link included in the body.

Social platforms typically reject duplicate content posted within 24 hours. This is why recurring posts in hourly mode aren't supported.

No, TikTok only allows video posts. If you're trying to post images, they won't be accepted by the platform.

No, most social platforms do not support combining images and videos in the same post. To avoid publishing issues, post images and videos separately.

Tagging is only available on Bluesky at the moment.

Yes, you can add thumbnails to YouTube, Pinterest, and Instagram. For YouTube and Pinterest, you can upload an image file, while for Instagram, the API requires that you use a section of the video frame for the thumbnail. Our tool will allow you to select this section by moving the timer to the specific section of the video that you want to use as the thumbnail image.

Yes, you can publish a first comment on YouTube, Facebook, Instagram, and LinkedIn.

No, publishing to personal profiles is not supported by the API. You can only publish to Facebook pages.

Postly automatically optimizes your media per platform. When you upload multiple images or videos, Postly adjusts formatting, ordering, and limits based on each platform’s native requirements (carousel limits, thumbnail handling, aspect ratios, etc.). You’ll receive smart prompts if adjustments are needed before publishing.

Postly Cloud is your built-in media storage system. Upload, organize, and reuse images and videos across workspaces without re-uploading every time. It helps you centralize brand assets, campaign creatives, and evergreen content for faster publishing.

Yes. Postly integrates with Canva, allowing you to design graphics and import them directly into your Postly Media Library. Combined with Postly Cloud, this makes asset management seamless from design to publishing.

Yes. With Postly Cloud, you can reuse previously uploaded media across posts, campaigns, and connected social channels. This reduces duplication, speeds up scheduling, and keeps your brand assets consistent.