Frequently Asked Questions

Find answers to common questions about Postly's features, billing, and more.

Billing
What is a social account?

What is a Social Account?

Every unique connection to a social account profile is a Social Account e.g., a Facebook account connection. The Facebook pages will not count toward your billing.

For example, if you connect (1) Facebook account with 10 pages, (2) Twitter accounts, (1) Bluesky account, and a (1) Google Business Profile with 5 locations, you're managing (5) Social Accounts.

Facebook
+pages
Instagram
An account
YouTube
+channels
Twitter
An account
LinkedIn
+profile and +pages
TikTok
An account
Pinterest
+boards
Reddit
+profile and +subreddit
Telegram
+channels and +groups
WordPress
Hosted WordPress account
RSS Feed
+Feed links
Threads
An account
Google Business Profile
+locations
Blogger
An account
Bluesky
An account
How do I pay for a Postly subscription?

Postly subscriptions are processed securely via Stripe, a global payment platform. Here are the payment options available:

Stripe Payment Options:

  • Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
  • Apple Pay
  • Google Pay
  • SEPA Direct Debit (EU)

Enjoy a 20% discount when you choose an Annual subscription!

How do I upgrade or downgrade my subscription?

To upgrade or downgrade your subscription, follow these steps:

  1. Click the Manage Subscription button on the Pricing and Billing page or in the dashboard.
  2. You will be redirected to the Stripe Billing Portal. Verify your Stripe account email if prompted.
  3. In the Stripe portal, you can:
    • Upgrade or downgrade your subscription.
    • Change your subscription plan (Monthly or Annual).
    • Cancel your subscription if needed.

Note: Any changes to your subscription will take effect immediately, and prorated charges or refunds will be applied accordingly.

Can I upgrade or downgrade my subscription at any time?

Yes, you can upgrade or downgrade your subscription at any time. Simply click on the "Manage Subscription" button on the Plans and Billing page to make changes.

I upgraded to 8 accounts, but after a month, I realized I need 2 more. Can I easily upgrade again?

Yes, you can easily upgrade to add more accounts. Your billing will be prorated, so you only pay for the additional accounts from the date of the upgrade.

Does this work for both monthly and annual plans?

Yes, upgrading or downgrading works for both monthly and annual plans.

How does billing work when I upgrade or downgrade?

Your billing is prorated. This means you will only be charged or credited for the difference in cost based on the time remaining in your billing cycle.

What payment system do you use for billing?

We use Stripe.com, a reliable and secure payment platform, to handle all billing processes.

Do I need a credit card to start the free trial?

Nope! You can explore all core features of Postly for 7 days — no credit card required.

What happens after my 7-day free trial ends?

You’ll have the option to upgrade to a paid plan. If you don’t upgrade, your account will be paused, but your data will be saved for when you’re ready.

Can I upgrade before the trial ends?

Absolutely. You can upgrade anytime during your trial and continue using Postly without interruption.

What features are included in the free trial?

You get access to all core publishing features — connect accounts, create and schedule posts, use AI tools, and explore analytics.

Workspaces
What is an Organization?

An organization represents the name of your business entity.

I created a new organization and now my Default organization is gone, including the workspaces. How do I get my workspaces back?

Click on the organization settings icon at the top left corner of the dashboard and follow the guide to manage your Workspaces.

Watch how to manage Workspaces

What are Workspaces?

a. A Workspace is a dedicated page for your brand, product, or clients, where you can invite team members to collaborate on content strategy and publishing.
b. Workspaces are secure and private—team members in different Workspaces cannot interact.
c. A Free Plan user on a premium Workspace accesses premium features, and vice versa.
d. Premium plans offer unlimited Workspaces.

I want to share my workspaces with my clients. Does each workspace have its own scheduler and privacy?

a. You can allocate a separate Workspace per client.
b. Each Workspace operates independently, with its own scheduling and publishing settings.
c. Clients in separate Workspaces cannot view each other's content.

Is it possible to assign ownership to more than one team member? Will they have access to all the Workspaces?

Ownership roles can be assigned to as many people as needed, but access is granted only to the Workspaces you assign.

I invited my clients to my workspace. Will they view my billing and account details?

Each user only sees their own billing and account details. Most likely, they are on a free plan, and that is what they’ll see. No user, regardless of their role or team membership, can see another user’s billing plan or account details. This section is entirely personal.

What happens to the workspace I invited them to if they upgrade their free account to a paid plan?

Your invitation only grants them access to your workspace, not your account. Their account remains fully independent. They can manage their own workspaces separately, and the only overlap is when they switch to your shared workspace—where they can view, approve, or review posts based on permissions.

If they add their own paid workspaces, will they still see the one I shared with them?

Yes, they will see both the workspace you shared with them and any other workspaces they create under their own account.

Can they transfer everything from the shared workspace to their paid workspace?

No, transferring data across workspaces is not supported at the moment.

Why do I see 'Cast to ObjectId failed for value' when creating an account?

This usually happens when an existing organization or workspace name is selected by mistake during setup. To fix this, please choose to create a new organization and workspace during the setup process.

Social Accounts
How many pages, groups, and channels can I publish per plan?

You can publish to unlimited channels and pages per platform. There is no limit to the number of channels you can manage. You are only limited by the number of social accounts you can connect to Postly.

Note: Each unique connection to a social account profile is a Social Account e.g., a Facebook account connection. The Facebook pages will not count toward your billing.

Why do my platforms disconnect once in a while?

a. API tokens expire once in a while - we have built a workaround to extend this to 12 months for most platforms.
b. Signing out or changing passwords disconnects the accounts.
c. Exceeding your daily post limit or violating platform policies may also cause disconnections.

What can I do if my platform accounts keep disconnecting?

a. Never sign out of your accounts in your browser.
b. Avoid exceeding your daily post limit and adhere to platform policies.

What does error (#10) "Application does not have permission for this action" mean?

It means you didn't accept all permissions when connecting your Facebook or Instagram account. Please disconnect and reconnect, ensuring you grant all requested permissions.

I added more channels (e.g., more Google Business Profile locations). How do I update them on Postly?

After adding new channels on your platform, reconnect the account in Postly to update the channels.

Why do I need to reconnect my accounts regularly?

Regular reconnection keeps your accounts active and prevents publishing interruptions. Many platforms require periodic re-authentication for security.

How often should I reconnect my accounts?

Follow the reconnection prompts on your platform. Timely reconnection prevents issues with scheduled posts.

Will my scheduled posts be affected during the reconnection process?

No. Reconnecting your accounts will not impact posts that have already been scheduled.

What happens if I do not reconnect in time?

If not reconnected on time, your publishing may be interrupted, and you may see errors until the accounts are reconnected.

How do I reconnect my accounts?

Follow the steps on your Platforms page to quickly reconnect and restore full publishing functionality.

I manage over 200 Google Business Profile locations for my clients. How do I connect them for unique bulk posts?
  1. Avoid mixing different companies, clients, or brands in the same workspace.
  2. If multiple clients use the same email, all locations appear under one workspace. Instead:
  3. a. Create up to 200 workspaces, each linked to one client, or
    b. Use a unique email per client (e.g., [email protected]) to assign each workspace.
  4. c. Or delegate connection by granting clients Admin access (remember to refresh connections every 60 days).
  5. Learn how to create workspaces in bulk at the Workspace page
Why is my post not displaying on my Location despite showing as published on Postly?
  1. Obtain manager-level access for managing Locations.
  2. Accept all necessary permissions for posting.
  3. Avoid including contact numbers or links in the text; instead, add them on images or the Call-to-action field.
I have issues connecting multiple accounts of Facebook, Instagram, LinkedIn, TikTok, Threads, etc.
  1. Some platforms don't allow multiple accounts in the same browser session.
  2. Log in to each account in separate tabs before connecting.
  3. Or connect one account at a time by signing in and out.
Having Issues with Your Twitter Connection?

Having Issues with Your Twitter Connection?

  1. Ensure you configured the Call-Back URL.
  2. Generate your API Key and API secret from the Consumer Key section.
  3. Copy keys directly from Twitter to Postly—avoid any formatting changes.
  4. If you make changes on the Twitter developer portal, regenerate new keys and reconnect.
  5. For further assistance, contact [email protected] with video recordings or screenshots.
Why do I get this error? OAuthException: Your account future activity history off Meta technologies is currently turned off. Please visit Accounts Centre to change it.

The OAuthException error indicates that your account's future activity history on Meta technologies (like Instagram or Facebook) is currently turned off. To resolve this, visit the Settings page of the affected account to turn off the necessary settings.

For a step-by-step guide, you can also watch this video: How to Fix OAuthException Error on Instagram.

How to fix the "400: Session Invalid" error on Instagram?

The "400: Session Invalid" error typically occurs when there's an issue with a third-party app's connection to Instagram. Here’s how to fix it:

  1. Open Instagram in a browser (mobile preferred as some users report better results).
  2. Navigate to Settings > Security > Apps and Websites.
  3. Look under both the Active and Expired tabs for the third-party platform (e.g.Postly).
  4. Click Remove or Disconnect next to the app.
  5. Return to the third-party platform and try reconnecting your Instagram account.

This process will reset the connection and typically resolves the issue.

Publishing
Can I tag users on Bluesky?

Yes, you can tag users on Bluesky. Simply include the full account link (e.g., @postly.bsky.social) in your post.

How do I upload an Instagram video thumbnail?

Seek a specific timestamp in your video to set as the thumbnail.

My post is marked as published on Postly but does not display on the social platform?

a. Ensure all permissions are accepted during account connection.
b. Do not alter settings during the connection process for Facebook, Instagram, etc.

c. If you encounter error (#10), disconnect and reconnect your account after accepting all permissions.
d. Reconnecting will not affect already scheduled posts.
e. Logging out or changing passwords may disconnect your account—reconnect as needed.

Can I publish to Instagram accounts?

Only Instagram Business or Professional Accounts can be published from the web. For personal profiles or Creator accounts, use the mobile app’s Share Post feature.

Will switching to an Instagram personal account affect my scheduled posts?

Yes, switching to a personal account will break your Instagram connection and cancel scheduled posts. Switch back to a professional account and reconnect to restore publishing.

How do I publish YouTube Shorts?

a. YouTube Shorts are auto-published for videos below 60 seconds in vertical format.
b. Ensure your video meets the 9:16 aspect ratio; the API converts qualifying videos automatically.

Threads publishing: Why is there a delay in publishing replies?

Replies via the API are posted 15–30 seconds after the main content is published.

What happens when I try to post an image exceeding 5MB?

Postly auto-transforms images to meet platform requirements. If an image exceeds the limit, it's removed to avoid publishing issues. You’ll be notified via dashboard messages.

Is it possible to upload a thumbnail for videos?

Pinterest, YouTube, and Instagram require a video thumbnail. Note that Instagram only allows selecting a frame from the video.

How do I set up "Mod Approval" for every Reddit post?

Set your community's spam filter level to “all” in Mod Tools > Posts & Comments > Spam filter strength. Refer to Reddit's Mod Approval for details.

Can I schedule recurring posts every 8 hours?

Social platforms typically reject duplicate content posted within 24 hours. This is why recurring posts in hourly mode aren't supported.

Does TikTok allow photos?

No, TikTok only allows video posts. If you're trying to post images, they won't be accepted by the platform.

Can I post videos and images at the same time?

No, most social platforms do not support combining images and videos in the same post. To avoid publishing issues, post images and videos separately.

Is tagging available on all platforms?

Tagging is only available on Bluesky at the moment.

Can I add thumbnail images to my posts?

Yes, you can add thumbnails to YouTube, Pinterest, and Instagram. For YouTube and Pinterest, you can upload an image file, while for Instagram, the API requires that you use a section of the video frame for the thumbnail. Our tool will allow you to select this section by moving the timer to the specific section of the video that you want to use as the thumbnail image.

Can I publish a first comment with my post?

Yes, you can publish a first comment on YouTube, Facebook, Instagram, and LinkedIn.

Can I publish to my Facebook personal profile?

No, publishing to personal profiles is not supported by the API. You can only publish to Facebook pages.

What happens if I don’t accept all permissions when connecting a platform?

If you connect a platform and don't accept all required permissions, your posts will not be published, and you won’t see any error messages. This can lead to confusion about why publishing fails.

✅ To avoid this issue, make sure to accept all requested permissions during the connection process.

Why can’t I publish to new TikTok accounts via Postly?

TikTok has strict publishing limitations for new accounts to prevent spam and abuse. If you're using Postly to publish content to a newly created TikTok account, your post might fail due to TikTok's automated spam detection.

🚫 New TikTok accounts are more likely to trigger these restrictions, especially when using third-party tools like Postly.

✅ We recommend manually publishing from the TikTok app for a while, engaging with content, and gradually integrating Postly once your account builds more credibility.

What are TikTok’s limits on third-party publishing?

TikTok's API has specific limits that apply to all third-party tools like Postly. These include:

  • 20 posts per day per account.
  • 5 pending shares allowed within 24 hours.
  • Unaudited tools can only post to private accounts.

📌 These rules are in place to protect TikTok's ecosystem and ensure that content posted via third-party tools meets their standards.

How can I successfully use Postly with a new TikTok account?

If you're starting fresh on TikTok, follow these steps to ensure smooth publishing:

  • Post manually from the TikTok app for your first few weeks.
  • Engage with other accounts to build authenticity.
  • Gradually add Postly to your workflow once your account is active.

🛡️ These best practices reduce the chance of TikTok flagging your account for spam-like behavior and help ensure your posts go live successfully.

Media Content
How can I manage the number of images I upload for each platform?

Postly's auto-image management solution automatically adjusts the number of images per platform and provides tailored recommendations based on each platform’s requirements.

What image formats does Postly support for uploads?

Postly supports a wide range of image formats:

  • JPEG (.jpeg, .jpg)
  • PNG (.png)
  • BMP (.bmp)
  • TIFF (.tif, .tiff)
  • WebP (.webp)
  • SVG (.svg)
  • HEIF (.heif, .heic)
  • RAW (.raw, .cr2, .nef, .orf, .arw, .rw2)
  • ICO (.ico)
  • HEIC (.heic)
What video formats does Postly support for uploads?

Postly now supports a wide range of video formats:

  • MP4 (.mp4)
  • WebM (.webm)
  • MOV (.mov)