Frequently Asked Questions

Yes, you can upgrade or downgrade your subscription at any time. Simply click on the "Manage Subscription" button on the Plans and Billing page to make changes.

Yes, you can easily upgrade to add more accounts. Your billing will be prorated, so you only pay for the additional accounts from the date of the upgrade.

Yes, upgrading or downgrading works for both monthly and annual plans.

Your billing is prorated. This means you will only be charged or credited for the difference in cost based on the time remaining in your billing cycle.

We use Stripe.com, a reliable and secure payment platform, to handle all billing processes.

Nope! You can explore all core features of Postly for 7 days - no credit card required.

You’ll have the option to upgrade to a paid plan. If you don’t upgrade, your account will be paused, but your data will be saved for when you’re ready.

Absolutely. You can upgrade anytime during your trial and continue using Postly without interruption.

You get access to all core publishing features - connect accounts, create and schedule posts, use AI tools, and explore analytics.

An organization represents the name of your business entity.

Click on the organization settings icon at the top left corner of the dashboard and follow the guide to manage your Workspaces.

Watch how to manage Workspaces

a. A Workspace is a dedicated page for your brand, product, or clients, where you can invite team members to collaborate on content strategy and publishing.
b. Workspaces are secure and private—team members in different Workspaces cannot interact.
c. A Free Plan user on a premium Workspace accesses premium features, and vice versa.
d. Premium plans offer unlimited Workspaces.

a. You can allocate a separate Workspace per client.
b. Each Workspace operates independently, with its own scheduling and publishing settings.
c. Clients in separate Workspaces cannot view each other's content.

Ownership roles can be assigned to as many people as needed, but access is granted only to the Workspaces you assign.

Each user only sees their own billing and account details. Most likely, they are on a free plan, and that is what they’ll see. No user, regardless of their role or team membership, can see another user’s billing plan or account details. This section is entirely personal.

Your invitation only grants them access to your workspace, not your account. Their account remains fully independent. They can manage their own workspaces separately, and the only overlap is when they switch to your shared workspace—where they can view, approve, or review posts based on permissions.

Yes, they will see both the workspace you shared with them and any other workspaces they create under their own account.

No, transferring data across workspaces is not supported at the moment.

This usually happens when an existing organization or workspace name is selected by mistake during setup. To fix this, please choose to create a new organization and workspace during the setup process.

You can publish to unlimited channels and pages per platform. There is no limit to the number of channels you can manage. You are only limited by the number of social accounts you can connect to Postly.

Note: Each unique connection to a social account profile is a Social Account e.g., a Facebook account connection. The Facebook pages will not count toward your billing.

a. API tokens expire once in a while - we have built a workaround to extend this to 12 months for most platforms.
b. Signing out or changing passwords disconnects the accounts.
c. Exceeding your daily post limit or violating platform policies may also cause disconnections.

a. Never sign out of your accounts in your browser.
b. Avoid exceeding your daily post limit and adhere to platform policies.

It means you didn't accept all permissions when connecting your Facebook or Instagram account. Please disconnect and reconnect, ensuring you grant all requested permissions.

After adding new channels on your platform, reconnect the account in Postly to update the channels.

Regular reconnection keeps your accounts active and prevents publishing interruptions. Many platforms require periodic re-authentication for security.

Follow the reconnection prompts on your platform. Timely reconnection prevents issues with scheduled posts.

No. Reconnecting your accounts will not impact posts that have already been scheduled.

If not reconnected on time, your publishing may be interrupted, and you may see errors until the accounts are reconnected.

Follow the steps on your Platforms page to quickly reconnect and restore full publishing functionality.

1. Avoid mixing different companies, clients, or brands in the same workspace.
2. If multiple clients use the same email, all locations appear under one workspace. Instead:
3. a. Create up to 200 workspaces, each linked to one client, or
   b. Use a unique email per client (e.g., client_name_yourname@gmail.com) to assign each workspace.
4. c. Or delegate connection by granting clients Admin access (remember to refresh connections every 60 days).
5. Learn how to create workspaces in bulk at the Workspace page

1. Obtain manager-level access for managing Locations.
2. Accept all necessary permissions for posting.
3. Avoid including contact numbers or links in the text; instead, add them on images or the Call-to-action field.

1. Some platforms don't allow multiple accounts in the same browser session.
2. Log in to each account in separate tabs before connecting.
3. Or connect one account at a time by signing in and out.

Yes, you can tag users on Bluesky. Simply include the full account link (e.g., @postly.bsky.social) in your post.

Seek a specific timestamp in your video to set as the thumbnail.

a. Ensure all permissions are accepted during account connection.
b. Do not alter settings during the connection process for Facebook, Instagram, etc.

c. If you encounter error (#10), disconnect and reconnect your account after accepting all permissions.
d. Reconnecting will not affect already scheduled posts.
e. Logging out or changing passwords may disconnect your account—reconnect as needed.

Only Instagram Business or Professional Accounts can be published from the web. For personal profiles or Creator accounts, use the mobile app’s Share Post feature.

Yes, switching to a personal account will break your Instagram connection and cancel scheduled posts. Switch back to a professional account and reconnect to restore publishing.

a. YouTube Shorts are auto-published for videos below 60 seconds in vertical format.
b. Ensure your video meets the 9:16 aspect ratio; the API converts qualifying videos automatically.

Replies via the API are posted 15–30 seconds after the main content is published.

Postly auto-transforms images to meet platform requirements. If an image exceeds the limit, it's removed to avoid publishing issues. You’ll be notified via dashboard messages.

Pinterest, YouTube, and Instagram require a video thumbnail. Note that Instagram only allows selecting a frame from the video.

Set your community's spam filter level to “all” in Mod Tools > Posts & Comments > Spam filter strength. Refer to Reddit's Mod Approval for details.

Reddit only displays a message body for text posts. If you publish a video, image, or link post, Reddit will only show the title - not the message body or caption. This is a limitation of Reddit’s platform, not a bug in Postly.
If your post needs to include a message or explanation, we recommend using a text post with the video or link included in the body.

Social platforms typically reject duplicate content posted within 24 hours. This is why recurring posts in hourly mode aren't supported.

No, TikTok only allows video posts. If you're trying to post images, they won't be accepted by the platform.

No, most social platforms do not support combining images and videos in the same post. To avoid publishing issues, post images and videos separately.

Tagging is only available on Bluesky at the moment.

Yes, you can add thumbnails to YouTube, Pinterest, and Instagram. For YouTube and Pinterest, you can upload an image file, while for Instagram, the API requires that you use a section of the video frame for the thumbnail. Our tool will allow you to select this section by moving the timer to the specific section of the video that you want to use as the thumbnail image.

Yes, you can publish a first comment on YouTube, Facebook, Instagram, and LinkedIn.

No, publishing to personal profiles is not supported by the API. You can only publish to Facebook pages.

Postly's auto-image management solution automatically adjusts the number of images per platform and provides tailored recommendations based on each platform’s requirements.