New Social Account Issues
Troubleshoot issues connecting new social media accounts to Postly due to platform restrictions.
Why Can't I Connect New Accounts?
Social media platforms like TikTok and Instagram often restrict newly created accounts from connecting to third-party tools like Postly to prevent spam and bot activity. Other platforms, such as LinkedIn and Twitter/X, may require accounts to meet minimum activity thresholds (e.g., posts, followers) or complete verification steps.
- New accounts (typically under 30–60 days old) may be flagged as suspicious.
- Platforms enforce anti-automation policies to protect user authenticity.
- Missing verification (e.g., phone number, email) can block API access.
- Insufficient account activity (e.g., no posts or followers) may trigger restrictions.
Below are platform-specific guidelines to resolve these issues and successfully connect your accounts to Postly.
Platform-Specific Solutions
Follow these steps for each platform to ensure your new account can connect to Postly.
TikTok
TikTok restricts new accounts (under 30 days) from connecting to third-party tools to prevent automated spam. You may see errors like "Account not eligible" or "Connection failed" in Postly.
- Wait at least 30 days after creating your TikTok account.
- Post 5–10 videos to establish activity (e.g., short clips, stories).
- Verify your account with a phone number or email in TikTok's settings.
- Ensure your account is public and not set to private.
- Reconnect the account in Postly's dashboard under Settings > Social Accounts.
Instagram, managed by Meta, restricts new accounts (under 30–60 days) from API access to prevent bots. You may encounter "Account not eligible", "Permission denied" or "Account not found" errors.
- Wait 30–60 days to mature your Instagram account.
- Post at least 5–10 photos or stories and gain some followers (e.g., 10+).
- Complete two-factor authentication (phone or email) in Instagram's settings.
- Switch to a Professional Account (Business or Creator) for API compatibility.
- Reconnect in Postly's dashboard under Settings > Social Accounts.
LinkedIn requires accounts to have sufficient activity and admin access for Pages to connect via third-party tools. New accounts may face "Insufficient permissions" errors.
- Ensure your LinkedIn account is at least 30 days old.
- Post or engage (e.g., 5+ posts, comments, or connections).
- Verify you have Super Admin access to the LinkedIn Page you're connecting.
- Complete profile verification (e.g., email, phone).
- Reconnect in Postly's dashboard under Settings > Social Accounts.
Twitter/X
Twitter/X restricts new accounts to prevent spam, requiring activity and verification for API access. You may see "API access denied" errors.
- Wait 30 days after creating your Twitter/X account.
- Post at least 10 tweets and follow some accounts.
- Verify your account with a phone number or email.
- Ensure your account is not suspended or flagged for spam.
- Reconnect in Postly's dashboard under Settings > Social Accounts.
Still Facing Issues?
If you can't connect your account after following these steps, ensure your account meets platform requirements, try reconnecting, or contact our support team for assistance.
Contact Support