Integration Problems
Troubleshoot issues connecting or posting to social media platforms with Postly.
Why Integration Problems Occur
Integration issues can prevent Postly from connecting to or posting on social media platforms. Common causes include:
- API errors or rate limits imposed by the platform.
- Incorrect account configurations or missing permissions.
- Platform restrictions due to security or account status.
- Network issues or browser cache conflicts.
Below are platform-specific steps to resolve integration issues and ensure smooth operation with Postly.
Platform-Specific Troubleshooting
Follow these steps for each platform to fix integration issues and restore Postly's functionality.
Facebook integration issues often stem from API errors, expired tokens, or incorrect Page settings. You may see errors like "API rate limit exceeded" or "Connection failed".
- Log in to Facebook and go to your Page's Settings > Roles to confirm Admin or Editor access.
- Check Postly's permissions in Business Integrations (Settings > Accounts > Apps and Websites).
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts.
- If issues persist, revoke Postly's access in Facebook and reconnect, ensuring all permission checkboxes are selected.
Instagram integration issues may occur due to Meta API restrictions, Professional Account misconfigurations, or rate limits. Errors like 'Invalid scope' may appear.
- Ensure your Instagram account is a Professional Account (Settings > Account Type).
- Verify the linked Facebook Page has Admin access (Settings > Linked Accounts).
- Check Postly's permissions in Meta's Business Integrations (Settings > Accounts > Apps and Websites).
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts, checking all permission checkboxes.
Google Business Profile
Google Business Profile issues may arise from API errors, incomplete permissions, or Location misconfigurations. Errors like "Location not found" may occur.
- Log in to Google Business Profile and go to Manage Locations > Users to confirm Manager access.
- Ensure all permission checkboxes were checked during Postly's authorization (Account Settings > Third-party apps).
- Verify the Location is active and verified in Google Business Profile.
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts, checking all permission checkboxes.
YouTube
YouTube integration issues may result from API restrictions, channel permissions, or incomplete authorization. Errors like "Channel not authorized" may appear.
- Log in to YouTube Studio and go to Settings > Permissions to confirm Manager access.
- Ensure all permission checkboxes were checked during Postly's authorization (Account Settings > Third-party apps).
- Verify the channel is active and not suspended.
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts, checking all permission checkboxes.
LinkedIn integration issues may occur due to API rate limits, incorrect admin roles, or token expiration. Errors like "Rate limit exceeded" may appear.
- Log in to LinkedIn and go to your Page's Admin Tools > Manage Admins to confirm Super Admin or Content Admin access.
- Check Postly's permissions in Authorized Apps (Settings > Account > Partners & Services).
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts.
- If issues persist, revoke Postly's access and reconnect.
Twitter/X
Twitter/X integration issues may result from API restrictions, account verification, or token issues. Errors like "Invalid or expired token" may occur.
- Log in to Twitter/X and verify your account (Settings > Privacy and Security > Contact Information).
- Check Postly's permissions in Connected Accounts (Settings > Connected Accounts).
- Ensure your account is not suspended or flagged for spam.
- Clear your browser cache (Settings > Privacy > Clear Browsing Data).
- Reconnect the account in Postly's dashboard under Settings > Social Accounts.
Still Facing Issues?
If integration issues persist, verify platform settings, clear cache, or contact our support team for personalized assistance.
Contact Support