Product-aware AI support that explains, diagnoses, resolves, measures real outcomes, and converts happy moments into relevant next steps—built into Postly and available for software teams to deploy for their own users.
AskOnu combines conversational help with product context, bounded diagnostics, continuity, transparent outcome measurement, and subtle conversion moments that only follow confirmed value.
AskOnu understands the active Postly product, route, workspace, plan, and permitted context.
Paste a Post ID to inspect supported read-only evidence and turn provider errors into practical next steps.
Ask follow-up questions, attach files, continue a saved topic, open verified links, or start a clean new chat.
Classify the query and ask a simple Yes or No before reporting confirmed resolution.
After a confirmed happy moment, AskOnu can present one subtle next step matched to plan, activity, scale, or the resolved need.
AskOnu keeps resolution and satisfaction separate. Only an explicit Yes to the experience question can reveal enabled review destinations.
Draft a complete support request, let the user review it, and send only after confirmation.
Software teams can deploy AskOnu in their own brand for both dashboard operators and product customers.
The assistant does not stop after one answer, pretend every chat was successful, or interrupt an unresolved user with an upsell.
Ask naturally, attach evidence, or paste a supported operation identifier.
AskOnu explains what it knows, what it cannot verify, and provides safe buttons for the next step.
A one-tap acknowledgement distinguishes confirmed resolution from partial, unresolved, or still-unknown outcomes.
Only after confirmed resolution, show a permissioned benefit and CTA appropriate to the operator or customer audience.
A few “copy/paste” starters to show what this feature feels like.