Social Inbox Guides & Tutorials
Learn how to manage DMs, comments, and reviews with a unified workflow—built for response speed, clarity, and teams.
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Prioritization: SLAs, Urgency Signals, and Triage
Prioritize DMs, comment spikes, and 1-star reviews with a triage system that protects response time.
Workflowssocial media response timesocial customer service slaRead Guide →Team Collaboration: Assignments, Notes & Hand-offs
How teams coordinate in one inbox: assign owners, add internal notes, and avoid double replies.
Teamsteam social inboxassign messages to team membersRead Guide →Social Inbox for Small Business: Simple Setup, Big Leverage
A lightweight engagement system for founders and small teams managing multiple platforms.
Use Casessocial inbox for small businessmanage social messages small businessRead Guide →Social Inbox vs Helpdesk: What to Use (and When)
When a social inbox is enough, when you need a helpdesk, and how to combine both without chaos.
Strategysocial inbox vs helpdesksocial media helpdeskRead Guide →Reputation Management: Reviews, Trends, and Response Quality
Build a review-response system that improves trust, retention, and local discoverability over time.
Reviewsreputation management reviewshow to respond to reviewsRead Guide →Social Inbox Metrics: Response Time, Resolution & Quality
Track operational health: first response time, resolution time, backlog, and sentiment trends.
Analyticssocial inbox metricsresponse time social mediaRead Guide →