Why don’t all my social accounts or pages appear when I try to connect them on Postly?

Postly uses only official APIs from each platform — which means the platform itself determines what accounts, pages, or channels appear when you connect. Postly cannot modify or override what the API returns.

Below are the most common reasons why not all accounts show up, and what’s required for each platform:

• LinkedIn: Only Super Admins can connect a Page. If your profile is a Content Admin, Analyst, or Editor, the Page will not appear during connection.
• Facebook: You must be a Page Admin to connect. Editor or Moderator roles will not be recognized by the Facebook Graph API.
• YouTube: Only your own verified channels will appear. Managed or brand channels that belong to another account or organization will not be listed unless you own them directly.
• Google Business Profile: You need to be a Manager or Owner of the business location. View-only or site manager roles are not sufficient for API access.

Other possible causes include:

• Recent password change or revoked app permissions (tokens need to be refreshed).
• Browser cache or session conflicts — try reconnecting via an Incognito/Private window.
• Multiple platform accounts logged in at once — ensure you’re signed into the correct one before connecting.
• Recent role updates not yet synced — some platforms take a few hours to refresh permissions via their API.

To fix this:

1. Log out of all platform accounts (LinkedIn, YouTube, Facebook, etc.).
2. Log back in with the account that owns or manages the target Pages or Channels.
3. Open Postly → Add Account → select the platform → follow the on-screen authorization (OAuth) process.

Once the platform confirms your access, the eligible Pages, Channels, or Profiles will appear automatically. These permissions are fully controlled by each platform’s API, not by Postly.

If you’ve confirmed your role and it still doesn';t show up, try again after 24–48 hours or contact our team at support@postly.ai.