Frequently Asked Questions

Tips and guides

Platform Connection

Why do my platforms disconnect?

Platform disconnection happens for any of the following reasons:

  • Reconnect once a month – some platforms are connected via API tokens which expire once in 60 days.
  • Do not sign out of your socials.
  • Reconnect after changing the password of your socials.
  • Avoid getting suspensions.
  • Don’t exceed the daily post limit

I am having a challenge connecting multiple accounts of the same platform

THE PROBLEM:
If you want to connect multiple accounts. Once u connect the 1st one, the subsequent account connections will just be defaulting to that 1st account, hence would not allow you to connect new accounts.

THE SOLUTION:
1. Connect the 1st account.
2. Open a new browser tab, access twitter.com, and log out of Account A.
3. log in to account B that you want to add to Postly.
4. Go back to Postly and add a new account, the new account B will show up.
5. Repeat the process.
6. This can also happen by logging in to all your Twitter accounts, then switching to each one and connecting it to Postly.

Some of my connected pages or groups are missing

Most likely because you are not an admin of those pages or groups. You must be an admin of an account to be able to connect to it and post content to it.

Please note that anything less than the main admin role is not acceptable – e.g. Content Admin is not acceptable.

Should I assign one Workspace per product, brand or client?

Yes, this is recommended to avoid mixing up content and teams

I have two different facebook accounts. I logged out of one and want to log into the other but it keeps making me login with the one I don’t want .

Open a new browser, login into the 2 of them, and switch to the one you want to be active on Postly

If you log out of Facebook, it would disconnect on Postly and you would have to reconnect again.

Logging out is not recommended, switch to active and work on that one on Postly and switch back if you wish to

I am getting error while selecting Audience: e.g. "Kindly select target for xyz_name under LinkedIn

Connect at least one page under each of your connected LinkedIn accounts. It’s fine even if you don’t post to that account, just keep one page connected under that account. If a LinkedIn account has no pages, then you should disconnect it.
This applies to all other platforms.

Getting a JSSDK while trying to connect Facebook Account?

That JSSDK indicates that you are using the wrong URL.
I am not sure how you got there but that is a test server and Facebook does not work on the test server.

Kindly do the following.
– log out
– sign in through the website or app.postly.ai/login

Also, please note the following:
– DO NOT edit the browser URL while using the platform.
– DO NOT edit permissions while connecting your facebook account, just click Continue…

Do you use Facebook official API?

Yes, Postly uses the official Facebook (Meta) API for Facebook and Instagram connections.

My assistant cannot view connected platforms

Only team members who have “Owner” roles can view and connect platforms. 

How do I connect multiple Instagram accounts

Instagram connects via Facebook only. You would have to go through the steps listed above and then also do the following:

  • You would have to follow the same steps you did for connecting the first one.
  • The Instagram account is not connected directly from the Instagram connection window of the Platform page on the Postly dashboard.
  • You can connect all your Instagram accounts to the same Facebook account. You would need to link each Instagram account to a Facebook page though. If you do this then, once you connect the Facebook account on Postly, all your Instagram pages would show up.
  • Or you connect them to different Facebook accounts. If you do this then you would need to sign in to the Facebook accounts and switch on the browser to be able to connect the Instagram accounts on Postly.

Content Publishing

Can I publish Twitter Threads on Postly?

Yes, just draft your post and Postly will manage the Twitter Threads behind the scene.

Please use the Preview to check and edit the Threads as you want.

Can I publish Twitter Threads on Postly?

Yes, just draft your post and Postly will manage the Twitter Threads behind the scene.

Please use the Preview to check and edit the Threads as you want.

Can I publish Instagram Reels

How to publish an Instagram Reel video

  • Video must be MP4 or MOV
  • Video must be 1080 x 1920 px
  • The maximum length of video for the Instagram Reel is 90 seconds.
  • Check the Reel button on the upload window
  • See the screenshot below for an illustration

Can I publish Instagram and Facebook Stories on Postly?

This feature works only with a complementary mobile application.

Can I publish on Facebook Personal Profile?

This feature works only with a complementary mobile application.

Can I publish on Instagram Personal Profile and Creator account?

This feature works only with a complementary mobile application.

Can I approve a post I drafted if I am the owner of the Workspace?

No, you cannot approve your own post. You need to make another team member do the approval.

Why do my Instagram videos publish both as Post and Reel?

Instagram video posts under fifteen minutes will be shared as Reels as well.  Learn more

Why does my Reddit post require manual approval?

Follow this guide for each of  your communities.
Your SubReddit – Mod Tools > Community settings > Posts and Comments > Spam filter strength

Set the Spam filter strength from All to Low and it should solve it

For more information, click here

I published a particular photo and another one appears that I have never seen in my life! what's this?

Hi, did you put a link in the post?
Images also come from links and they override the uploaded images

Can I publish YouTube videos on Pinterest platform?

For Pinterest the video URL cannot be hosted on YouTube at the moment

How do I publish content on TikTok?

After scheduling your posts on Postly, check mobile notifications on your TikTok mobile app to approve and publish the post.

How many Images can I publish on Twitter?

Twitter has a hard-fixed limit of 4 images for a Tweet. If are publishing a Thread, then each Tweet on the Thread can take 4 images.

How many Images can I publish on Google My Business?

You can only publish one Image at a time.

How many Images can I publish on LinkedIn?

You can only publish 9 Images at a time.

How many Images can I publish on Instagram Carousel post?

You can only publish 10 images at a time.

How do I publish Instagram Reels?

  1. Upload a Reel video
  2. Video must be MP4 or MOV
  3. Video must be 1080 x 1920 px
  4. Check the Reel button on the upload window
  5. See the screenshot below for an illustration

Can I publish video content on Google My Business?

No, you cannot publish video content on Google Business Profile at the moment.

Can I publish multiple images content on Google My Business?

No, you cannot publish multiple images content on Google Business Profile at the moment.

Why can I not publish Recurring posts on Twitter?

It will publish the first time but will not publish the subsequent posts. The reason is that Twitter does not allow duplicate posts.

So, do not set up a Recurring Post for your Twitter platform.

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