Frequently asked questions to help you resolve your issues and improve your overall publishing experience.
All FAQs
Accounts
Workspaces
Pricing
Platform Connection
Publishing
Bulk Posting
Postly Cloud
Approval Workflow
1. A user account or social account is a single user profile on any of the connected platforms. E.g. is a user on Facebook, Instagram and Twitter = these are 3 social accounts.
2. These are examples of the social platforms: Facebook Instagram, YouTube, etc
3. Now each login or each username and password or each profile is counted as a social account.
4. So, if I have a client with 3 different Twitter accounts - this will count as 3 social accounts.
5. The larger plans are for Agencies who work with clients, the 500 social accounts for instance will help them manage about 100 clients, each client with about 5 Social accounts.
6. A social account stands for one social account profile, e.g. one Facebook account (which might have 100s of pages and groups) The billing only applies to the Social accounts. This is billed at 2$ per social account for all the plans.
7. The plans also have a minimum subscription of 5 social accounts for Pro, 15 for Premium etc.
8. The social accounts are face value - it does not mean 5 per workspace, it means you pay for 5 and you get 5. You can also subscribe to Extra social accounts at any time.
1. A Workspace is a dedicated page for your brand, product, or clients. You can invite your team members and they work together to manage the content strategy and publishing.
2. Team members in different Workspaces do not have access to view or interact with each other. Each Workspace is secure and private.
3. All the features are built on the Workspaces.
4. A Free Plan user on a premium Workspace (invited) will access premium features of the Workspace.
5. A Premium user on a Free Workspace (invited) will access only the free features of the Workspace.
6. A Premium Plan user creates Premium Workspaces.
7. A Free Plan user creates a Free Plan Workspace.
8. Our premium plans have unlimited Workspace - this means unlimited brands, clients or teams can have their dedicated private rooms for publishing and engagement.
1. Subscription payments for Postly are processed through Paddle.com.
2. Payments can also be made via Bank transfer, exclusively available for Annual subscription plans.
a. You get a 20% discount on Annual subscriptions.
b. When using a bank transfer, please ensure to include your Postly account email address in the payment remarks for proper account identification.
c. For details on bank wire transfers, please refer to the following link: Postly Bank Wire Transfer Details.
a. You have free 7-day trial offer on all Scheduler plans.
b. After the trial, without a subscription, you'll drop to the Free plan, and your scheduled posts won't publish.
1. Log in to the Postly Dashboard.
2. Go to Manage my account.
3. Go to My plans & billing.
1. After you subscribe to a premium plan, you will be able to access the ADD-ONs section of the My plans & billing page
2. You can subscribe to as many extra social accounts and extra users as you want; and whenever you want.
1. Each social account can have unlimited pages and channels. E.g. One Facebook account can have 100s pages and groups.
No, it is not possible to purchase a subscription for another user. The features accessible through the My Account page are exclusively for the user who is currently logged in. This applies even if you are operating within another user's Workspace.
Yes. The Unlimited AI plan is an add-on plan, any user on any plan (including the Free plan) can subscribe to it at any time.