Frequently asked questions to help you resolve your issues and improve your overall publishing experience.
All FAQs
Accounts
Workspaces
Pricing
Platform Connection
Publishing
Bulk Posting
Postly Cloud
Approval Workflow
1. A user account or social account is a single user profile on any of the connected platforms. E.g. is a user on Facebook, Instagram and Twitter = these are 3 social accounts.
2. These are examples of the social platforms: Facebook Instagram, YouTube, etc
3. Now each login or each username and password or each profile is counted as a social account.
4. So, if I have a client with 3 different Twitter accounts - this will count as 3 social accounts.
5. The larger plans are for Agencies who work with clients, the 500 social accounts for instance will help them manage about 100 clients, each client with about 5 Social accounts.
6. A social account stands for one social account profile, e.g. one Facebook account (which might have 100s of pages and groups) The billing only applies to the Social accounts. This is billed at 2$ per social account for all the plans.
7. The plans also have a minimum subscription of 5 social accounts for Pro, 15 for Premium etc.
8. The social accounts are face value - it does not mean 5 per workspace, it means you pay for 5 and you get 5. You can also subscribe to Extra social accounts at any time.
1. A Workspace is a dedicated page for your brand, product, or clients. You can invite your team members and they work together to manage the content strategy and publishing.
2. Team members in different Workspaces do not have access to view or interact with each other. Each Workspace is secure and private.
3. All the features are built on the Workspaces.
4. A Free Plan user on a premium Workspace (invited) will access premium features of the Workspace.
5. A Premium user on a Free Workspace (invited) will access only the free features of the Workspace.
6. A Premium Plan user creates Premium Workspaces.
7. A Free Plan user creates a Free Plan Workspace.
8. Our premium plans have unlimited Workspace - this means unlimited brands, clients or teams can have their dedicated private rooms for publishing and engagement.
No, Postly is not expensive. In fact, it's recognized as one of the most cost-effective and comprehensive social media campaign management platforms available.
It offers a wide range of features at a competitive price, making it an excellent value for those seeking efficient and effective social media management solutions.
a. You have free 14-day trial offer on all Scheduler plans.
b. After the trial, without a subscription, you'll drop to the Free plan, and your scheduled posts won't publish.
1. Log in to the Postly Dashboard.
2. Go to Manage Account page.
3. Select the relevant billing page.
1. After you subscribe to a Scheduler plan (Scheduler Pro, Premium or Agency), you will see a button that allows you to Add Social Accounts.
2. Click on the Add Social Accounts button and follow the prompts to purchase more accounts. You can add as many social accounts as you want; and whenever you want.
1. Each social account can have unlimited pages and channels. E.g. One Facebook account can have 100s pages and groups.
No, it is not possible to purchase a subscription for another user. The features accessible through the My Account page are exclusively for the user who is currently logged in. This applies even if you are operating within another user's Workspace.
Yes. The Unlimited AI plan is an add-on plan, any user on any plan (including the Free plan) can subscribe to it at any time.