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Social Inbox: Unified DM & Comment Manager

Social Inbox by Postly centralizes all your conversations.

Social Inbox by Postly centralizes all your conversations. See Instagram DMs, TikTok comments, LinkedIn messages, and Google Business reviews in one dashboard. Smart filters (Priority, Needs Reply) ensure you never miss a lead or complaint.

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Stop Missing Important Messages

Unified view: Instagram, TikTok, LinkedIn, X, Facebook, Google Business Profile

Smart filters: Priority (potential clients), Needs Reply, Starred

Comment moderation: Hide/delete spam comments directly

Team assignment: Assign conversations to team members

How it works

  1. 1

    Connect Your Social Profiles

    Link your various social media accounts to the Postly platform. This includes professional profiles on Instagram, TikTok, LinkedIn, and Facebook, as well as your Google Business Profile. Once connected, Postly begins pulling in DMs, comments, and reviews into your unified dashboard in real-time.

  2. 2

    Apply Smart Filters

    Navigate to the Social Inbox tab to see your aggregated feed. Use the built-in filters to organize your messages. You can view only those that Need Reply or check the Priority tab to find messages from potential leads, ensuring you tackle the most important tasks first.

  3. 3

    Engage and Moderate

    Respond to DMs, reply to Instagram Story mentions, or address Google reviews directly from the interface. If you are working with a team, assign specific conversations to the right team member. For public comments, use moderation tools to hide spam and keep your community healthy.

FAQs

Does it support Instagram Story replies?
Yes — Story replies appear in the Social Inbox just like DMs.
Can I manage Instagram Story replies through the Social Inbox?
Yes, Postly fully supports Instagram Story interactions. When a follower replies to one of your Stories, that message appears in your Social Inbox just like a standard DM. This allows you to maintain the conversation flow and engage with your most active followers without having to open the Instagram app on your mobile device.
How does the Social Inbox handle Google Business Profile reviews?
Google Business reviews are integrated directly into the unified inbox alongside your social media messages. You can read new reviews and post your responses directly from Postly. This is particularly useful for local businesses and agencies who need to maintain a high rating and show potential customers that they are responsive to feedback.
Is it possible to assign specific messages to different team members?
Absolutely. Postly includes team assignment features within the Social Inbox. If a message requires technical support or a specific department's expertise, you can assign that conversation to a team member. This ensures clear ownership of every inquiry and prevents multiple people from sending conflicting responses to the same customer.